Refunds/Exchange
Overview
We accept return and exchange requests within 14 days of delivery. If 14 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return or exchange, your item must be:
- With original packaging and tags (if applicable)
- Unused and unworn
- In the original condition
Return Process
To start a return, please contact us at zhic9434@gmail.com with your order number and reason for return. We will provide return instructions after reviewing your request.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider (it may take some time to process)
- Contact your bank for processing updates
If you still haven’t received your refund, please contact us at zhic9434@gmail.com.
Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. To request an exchange, please email us at zhic9434@gmail.com and we will assist you with the process.
Shipping Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping fees are non-refundable.
Need help?
Contact us at zhic9434@gmail.com for questions related to refunds and returns.
